Terms &Conditions
Our comprehensive terms of service covering your rights, responsibilities, and our mutual obligations as hosting provider and customer.
Key Highlights
Important aspects of our terms that protect both your interests and ours.
Service Level Agreement
99.9% uptime guarantee with compensation for service interruptions.
Data Protection
Your data is protected by enterprise-grade security measures and encryption.
Fair Use Policy
Reasonable resource usage guidelines to ensure optimal service for all users.
30-Day Notice
We provide advance notice for any changes to terms and service conditions.
Table of Contents
Navigate to specific sections of our terms and conditions.
1. Agreement Acceptance
By using ProHosterz services, you agree to these terms.
By accessing and using any ProHosterz hosting services, creating an account, or making a purchase, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree to these terms, please discontinue use of our services immediately.
- You must be at least 18 years old or have parental consent to use our services
- You represent that all information provided is accurate and current
- You agree to notify us of any changes to your account information
2. Service Description
ProHosterz provides web hosting, domain registration, and related services as described on our website. We reserve the right to modify, suspend, or discontinue any service with reasonable notice.
What We Provide:
- • Shared, VPS, and dedicated hosting
- • Domain registration and management
- • SSL certificates and security services
- • Email hosting and management
- • Technical support and maintenance
Service Limitations:
- • Resource usage subject to fair use policy
- • Bandwidth and storage limits per plan
- • No guaranteed response times
- • Services may be interrupted for maintenance
- • Some features may require additional fees
3. Account Registration
To use our services, you must create an account with accurate and complete information. You are responsible for maintaining the security of your account credentials.
Account Security Requirements:
- Use strong, unique passwords with at least 12 characters
- Enable two-factor authentication when available
- Do not share account credentials with third parties
- Immediately report any unauthorized account access
4. Payment Terms
Payment is due in advance for hosting services. We accept major credit cards, PayPal, and other approved payment methods. Failure to pay may result in service suspension or termination.
Billing Cycles:
- • Monthly billing available
- • Annual plans with discounts
- • Automatic renewal by default
- • Pro-rated billing for upgrades
Late Payments:
- • 7-day grace period after due date
- • Service suspension after 10 days
- • Account termination after 30 days
- • Late fees may apply
Refund Policy:
- • 30-day money-back guarantee
- • Pro-rated refunds in some cases
- • Domain fees generally non-refundable
- • Setup fees may be refunded
5. Acceptable Use Policy
Prohibited Activities
The following activities are strictly prohibited and may result in immediate account termination:
Illegal Content & Activities:
- Copyright infringement and piracy
- Illegal file sharing or distribution
- Hacking or unauthorized access attempts
- Spam or unsolicited bulk email
- Malware, viruses, or malicious code
Resource Abuse:
- Excessive CPU or memory usage
- Bandwidth abuse or file hosting
- Cryptocurrency mining operations
- Running proxy or VPN services
- Automated data scraping
6. Service Availability
We strive to provide 99.9% uptime but cannot guarantee uninterrupted service. Scheduled maintenance windows and emergency repairs may cause temporary service interruptions.
Service Level Agreement (SLA):
7. Data & Privacy
We respect your privacy and protect your data in accordance with our Privacy Policy. You retain ownership of your content, but grant us necessary rights to provide our services.
Your Rights:
- • Full ownership of your content and data
- • Right to export your data at any time
- • Control over data sharing preferences
- • Right to request data deletion
Our Responsibilities:
- • Secure data storage and transmission
- • Regular security audits and updates
- • Compliance with privacy regulations
- • Prompt breach notification
9. Limitation of Liability
Important Legal Notice
Our liability is limited to the amount you paid for services in the 12 months preceding any claim. We are not liable for indirect, consequential, or punitive damages.
While we strive to provide reliable services, hosting involves inherent risks. You agree that:
- You use our services at your own risk and responsibility
- You maintain adequate backups of your data and content
- We are not responsible for third-party actions or services
- Force majeure events are beyond our control
12. Contact Information
If you have questions about these terms or need legal assistance, please contact us:
Legal Department
legal@prohosterz.comPhone Support
1-800-PROHOSTERZMailing Address
ProHosterz Legal
123 Technology Drive
San Francisco, CA 94107
Questions About Our Terms?
Our legal and support teams are here to help clarify any questions you may have about our terms and conditions.