Refund Policy &Money-Back Guarantee
We're confident you'll love our hosting services. If not, our comprehensive refund policy ensures your satisfaction with flexible money-back guarantees.
Money-Back Guarantees
We offer different guarantee periods depending on the type of service to ensure your satisfaction.
30-Day Money-Back Guarantee
Get a full refund within 30 days of your initial purchase for shared and WordPress hosting plans.
7-Day VPS/Cloud Refund
VPS and Cloud hosting services qualify for refund within 7 days of purchase.
Setup Fee Refund
Setup fees are refundable if service cancellation occurs within the guarantee period.
Service Coverage
Understanding which services are covered under our money-back guarantee.
Eligible for Refund
Not Eligible for Refund
Custom hardware allocation
Third-party registry fees
Third-party certificate authorities
Consumed/delivered services
Only initial purchases covered
Refund Process
Our streamlined refund process ensures quick and hassle-free resolution of your request.
Submit Request
Contact our support team via ticket, email, or live chat to initiate your refund request.
Verification
Our team will verify your account, purchase date, and eligibility for refund.
Account Review
We review your account usage and ensure compliance with refund policy terms.
Processing
Once approved, we process the refund to your original payment method.
Confirmation
You receive confirmation and the funds appear in your account within 3-7 business days.
Important Terms
Please review these important terms and conditions that apply to our refund policy.
Refund Conditions
- Refund must be requested within the guarantee period
- Account must not have violated terms of service
- Applies only to the initial purchase, not renewals
- Free services or promotional credits are non-refundable
- Bandwidth or resource abuse voids guarantee
Refund Processing
- Refunds are processed to the original payment method
- Processing time: 1-2 business days after approval
- Bank processing: 3-7 business days to appear
- PayPal refunds typically appear within 24-48 hours
- Confirmation email sent when refund is processed
Frequently Asked Questions
Common questions about our refund policy and money-back guarantee.
How long does the refund process take?
Refund processing typically takes 1-2 business days once approved. Funds appear in your account within 3-7 business days depending on your payment method.
Can I get a refund after using the hosting service?
Yes, you can receive a refund even if you've used the hosting service, as long as you're within the guarantee period and meet eligibility requirements.
What if I purchased multiple services?
Each service is evaluated separately. Eligible services will be refunded while non-eligible services will remain active or be charged accordingly.
Do you offer pro-rated refunds?
Pro-rated refunds are considered on a case-by-case basis for annual plans canceled after the guarantee period, typically due to extenuating circumstances.
Can I get a refund for domain registration?
Domain registrations are generally non-refundable due to registry fees. However, if the domain was registered as part of a hosting package within the guarantee period, we may consider a partial refund.
What happens to my data after cancellation?
You have 30 days to download your data before account termination. We provide backup download links and assistance to ensure you don't lose important files.
Need Help with a Refund?
Our support team is here to assist you with refund requests and answer any questions.
Live Chat
Get instant help from our support team via live chat.
Try ProHosterz Risk-Free Today
With our comprehensive money-back guarantee, you can try our hosting services with complete confidence. Your satisfaction is guaranteed.